My services

I provide myotherapy, Pilates and clinical conditioning services tailored to your needs and goals. I am a general (non-registered) health service provider in Victoria and I follow the General Health Service Providers Code of Conduct administered by the Health Complaints Commissioner (HCC) and the Code of Ethics and guidelines of the Myotherapy Association Australia.

Consent and your participation

Your appointment may involve assessment and/or hands-on treatment and/or exercise prescription. I will explain the proposed approach, answer questions, and seek your consent before proceeding and throughout the session. You can pause or stop treatment at any time.

To help me provide safe care, you agree to tell me about:

• Relevant medical history, medications, allergies and injuries

• Changes in symptoms or health since your last appointment

• Any discomfort or concerns during the session

Scope and referrals

If I believe your presentation is outside my scope or requires medical assessment, I may recommend you see your GP or another suitable practitioner.

Fees and payment

Payment is required on the day of your appointment unless we agree otherwise in advance.
Accepted payment methods: [EFTPOS / credit card / cash / bank transfer].
Private health rebates (if applicable) depend on your fund and level of cover.

Cancellations and rescheduling

I value your time and I hold your appointment exclusively for you.

• 24 hours’ notice is required to cancel or reschedule.

• If you cancel/reschedule with less than 24 hours’ notice, a cancellation fee of 50% of the appointment fee applies.

• If you do not attend your appointment (“no-show”), a cancellation fee of 50% applies.

• I may waive fees in exceptional circumstances at my discretion.

How to cancel/reschedule: via the ‘cancel my appointment’ link in your online booking, call reception, or contact me via phone or text.

Running late

If you’re running late, please let me know as soon as possible. Your session may need to finish at the scheduled time so that following appointments run on time. The full fee still applies.

Minors (under 18)

Appointments for clients under 18 must be booked by a parent/guardian. I may require:

• Parent/guardian consent before assessment/treatment

• A parent/guardian to be present for some or all of the session (depending on age and circumstances)

Respectful behaviour

I’m committed to providing a safe, respectful environment. Aggressive, abusive, discriminatory, or inappropriate behaviour (including harassment) will not be tolerated. If needed, I may end an appointment and/or refuse future bookings.

Infection control

I take reasonable steps to reduce infection risk in line with safe practice expectations for Victorian health service providers. 

Complaints

If you’re unhappy with any aspect of my service, please contact me so I can try to resolve your concerns.

If you’re not satisfied with my response, you can contact the Health Complaints Commissioner (HCC). The HCC is an independent body that manages complaints about health services and the handling of health information in Victoria. 

• Phone: 1300 582 113 (Mon–Fri, business hours) 

• Online complaint form available via the HCC website 

• Interpreter: TIS National 131 450

Gift vouchers

Vouchers (either digital copy or physical copy) should be presented at your appointment at the time of payment. If you wish to transfer your gift voucher to another person or if you have lost your gift voucher please reach out to me to discuss.  Gift vouchers supplied on or after 1 November 2019  have a minimum 3-year expiry (unless an exception applies). 

Australian Consumer Law

Nothing in these policies is intended to exclude or limit your rights under Australian Consumer Law, including consumer guarantees that apply to services.