Overview

Erin Baker, Myotherapist at Melbourne Performance Therapy, is a Victorian health service provider. I collect and handle personal information and health information so I can provide safe and appropriate care and manage my practice.

In Victoria, health information is regulated by the Health Records Act 2001 (Vic) and the Health Privacy Principles (HPPs). 

What information I collect

Depending on the service, I may collect:

• Identifying details (name, date of birth, address, contact details)

• Health information (health history, symptoms, assessment findings, treatment notes, referrals)

• Appointment and billing information (payments, invoices, rebates if applicable)

• Communications with you (emails/texts/calls)

• Website usage data (if you use my website — e.g., cookies/analytics)

How I collect information

I collect information:

• Directly from you (digital and physical forms, conversations, email/text)

• From someone you authorise (e.g., a parent/guardian, referrer, another practitioner)

• Through my booking/practice systems and website tools

Why I collect and use your information

I use your information to:

• Provide and manage your care (assessment, treatment planning, exercise prescription)

• Communicate with you about appointments, relevant practice updates, and follow-ups

• Manage payments and administration

• Meet legal, regulatory, and insurance requirements

• Improve services and maintain quality and safety

When I disclose information

I only share your information when necessary and appropriate, such as:

• With your consent (e.g., to another practitioner or referrer)

• Where required or authorised by law

• To service providers who support my practice systems (e.g., booking, billing, secure record storage), under confidentiality and security arrangements

Marketing communications

If I send optional marketing or newsletter content, you can opt out at any time using the unsubscribe link (where available) or by contacting me at erinbaker@melbourneperformancetherapy.com .

Access and correction

You can request access to your health information and ask for corrections if it is inaccurate, incomplete, or out of date. Please contact me at: erinbaker@melbourneperformancetherapy.com .

How I store and protect information

I take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. This may include secure digital systems, strong passwords, access controls, and secure disposal processes.

Retention

I keep clinical records for as long as required for clinical, legal and administrative purposes. (If you would like my current retention approach, please contact me.)

Website cookies and analytics

My website may use cookies and basic analytics to understand site traffic and improve content. You can adjust cookie settings in your browser. If you’d like details about specific tools used on my site, contact me at erinbaker@melbourneperformancetherapy.com .

Complaints about privacy or health information handling

If you have a concern about how I handle your personal or health information, please contact me first so I can try to resolve it.

If you are not satisfied with my response, you may contact the Health Complaints Commissioner (HCC) (Victoria). The HCC handles complaints about health services and the handling of health information. 

• Phone: 1300 582 113

• Interpreter: TIS National 131 450